1. Local pilot data
Demo profile information, saved foods/feeds, formula recipes, logs, tracker settings, and demo lab/test entries are stored primarily in the browser local storage on the device used for the pilot.
2. How long local data remains
Local browser data remains until you reset/clear it, browser data is removed, the browser/device removes it, or you uninstall/clear the browser application. Because the pilot is not a cloud record system, Metlio cannot guarantee recovery of locally stored information.
3. Feedback submissions
Feedback submitted through the pilot is sent to Metlio through the hosting/form provider and may also be delivered to Metlio by email. We retain feedback only as long as reasonably necessary to evaluate the pilot, document product decisions, respond to participants, maintain security, meet legal obligations, and resolve disputes.
4. Support and business communications
Emails and related communications may be retained for the period reasonably necessary to respond, maintain business records, protect legal rights, and comply with applicable obligations.
5. Deletion requests
To request deletion of identifiable pilot feedback or communications, email privacy@metlio.care and identify the email address or submission involved. We may need to retain limited information where required by law, necessary for security/fraud prevention, or needed to establish or defend legal rights.
6. Clearing your local pilot
Use any available reset/clear-demo control in the pilot or remove site data for metlio-pilot.netlify.app through your browser settings. Clearing local storage is device/browser-specific and may permanently remove the pilot information on that device.
7. Production changes
Before Metlio permits real patient information in a production service, this policy will be updated to address production accounts, cloud storage, backups, account deletion, retention schedules, caregiver access, security logs, and any applicable healthcare-contract requirements.